Privacy Policy
Effective Date: September 10, 2025
At Hospice du Rhône, protecting your privacy is a top priority. This Privacy Policy outlines how we collect, use, share, and safeguard personal and financial information when you use our payment services. By accessing or using our services, you agree to the practices described below.
Information We Collect
- Personal Information: Including your name, email address, phone number, billing address, date of birth, and government-issued identification (for verification and compliance purposes).
- Financial Information: Payment card details, bank account numbers, and transaction history processed through our platform.
- Usage Data: Information about your device, IP address, browser type, and interactions with our website or mobile application.
- Cookies and Tracking Data: Tools used to improve user experience, security, and fraud detection.
How We Use Your Information
We may use your information to:
- Process and complete payment transactions securely
- Verify your identity, comply with anti-fraud measures, and meet regulatory requirements
- Provide account management, customer service, and dispute resolution
- Send notifications regarding transactions, account activity, or security alerts
- Improve our services and prevent unauthorized or fraudulent activities
How We Share Your Information
We do not sell or rent your personal information. We may share your information only in the following limited circumstances:
- With Financial Institutions & Payment Processors: To facilitate secure transactions and settlements
- With Service Providers: Vendors supporting fraud detection, compliance, IT infrastructure, and payment processing activities
- For Legal Compliance: When required by applicable laws, regulations, or court orders
- Business Transfers: In connection with mergers, acquisitions, or restructuring, consistent with this Privacy Policy
Data Retention
We retain personal and financial data for as long as necessary to provide our services, comply with legal and regulatory requirements, resolve disputes, and enforce agreements.
Data Security
We implement industry-standard security measures, including encryption, tokenization, and secure data storage, to protect your personal and financial information. Despite these measures, no system is entirely immune from potential breaches.
Your Rights
Depending on your location, you may be entitled to the following rights:
- Access and obtain a copy of the personal information we hold about you
- Request corrections or updates to inaccurate information
- Request deletion of certain data, subject to regulatory retention requirements
- Restrict or object to certain data processing activities
- Withdraw consent for data usage (where applicable by law)
To exercise these rights, contact us at info@hospicedurhone.org.
Cookies & Fraud Prevention
We use cookies and tracking technologies not only for functionality and analytics but also to enhance security, monitor suspicious activity, and prevent fraud. You may disable cookies in your browser, but some core payment features may not work properly.
Compliance with Financial Regulations
Because we are a payment service provider, we adhere to anti-money laundering (AML), know your customer (KYC), and other financial compliance obligations. This may require us to collect, verify, and retain certain identifying information about our users.
Children’s Privacy
We do not knowingly provide payment services to individuals under the age of 21. If we discover we have collected personal data from a minor, we will take steps to delete it promptly.
Changes to This Policy
We may modify this Privacy Policy from time to time. Updates will be posted here with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Hospice du Rhône
2175 Biddle Ranch Road
San Luis Obispo, CA 93401
info@hospicedurhone.org
(805) 441-5047